The Communications Act gives Ofcom the power to act when a person or company makes persistent misuse of a communications network. The Government has just raised the maximum penalty for such misuse from £50,000 to £2 million.
Ofcom has now published revised guidance on the circumstances in which it will take action against the companies whose silent and abandoned calls constitute persistent misuse of a network.
“Abandoned and silent calls will almost invariably result in consumer harm, which may range from inconvenience and annoyance through to genuine anxiety, particularly for people who live alone,” said the document outlining Ofcom’s changes.
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