Sep 222015
 
 September 22, 2015  Breaches, Business, Surveillance

Michael Horowitz uncovered some tracking or monitoring software in ThinkPad that customers will want to know about. Using TaskScheduleViewer in Windows 7 Professional, Horowitz found a task called “Lenovo Customer Feedback Program 64”.

It was running daily. According to the description in the task scheduler: “This task uploads Customer Feedback Program data to Lenovo”.

I have setup my fair share of new Lenovo machines and can’t recall ever being asked about a Customer Feedback program.

The program that runs daily is Lenovo.TVT.CustomerFeedback.Agent.exe and it resides in folder C:\Program Files (x86)\Lenovo\Customer Feedback Program.

Other files in this folder are Lenovo.TVT.CustomerFeedback.Agent.exe.config, Lenovo.TVT.CustomerFeedback.InnovApps.dll and Lenovo.TVT.CustomerFeedback.OmnitureSiteCatalyst.dll.

According to Wikipedia, Omniture is an online marketing and web analytics firm, and SiteCatalyst (since renamed) is their software as a service application for client-side web analytics.

So, while there may not be extra ads on ThinkPads, there is some monitoring and tracking.

Read more on Computerworld.

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