Sep 222015
 September 22, 2015  Posted by  Breaches, Business, Surveillance

Michael Horowitz uncovered some tracking or monitoring software in ThinkPad that customers will want to know about. Using TaskScheduleViewer in Windows 7 Professional, Horowitz found a task called “Lenovo Customer Feedback Program 64”.

It was running daily. According to the description in the task scheduler: “This task uploads Customer Feedback Program data to Lenovo”.

I have setup my fair share of new Lenovo machines and can’t recall ever being asked about a Customer Feedback program.

The program that runs daily is Lenovo.TVT.CustomerFeedback.Agent.exe and it resides in folder C:\Program Files (x86)\Lenovo\Customer Feedback Program.

Other files in this folder are Lenovo.TVT.CustomerFeedback.Agent.exe.config, Lenovo.TVT.CustomerFeedback.InnovApps.dll and Lenovo.TVT.CustomerFeedback.OmnitureSiteCatalyst.dll.

According to Wikipedia, Omniture is an online marketing and web analytics firm, and SiteCatalyst (since renamed) is their software as a service application for client-side web analytics.

So, while there may not be extra ads on ThinkPads, there is some monitoring and tracking.

Read more on Computerworld.

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