Oct 152009
 
 October 15, 2009  Business, Online

Mary Jo Foley reports:

On October 15, Microsoft reversed itself, claiming now that instead of losing all of the personal data of Sidekick users, it has recovered “most, if not all” of it.

(Over the past few days, Microsoft has moved from saying all data was lost, to some, to possibly none.)

From a note on the company’s Web site signed by Roz Ho, the Corporate Vice President of Premium Mobile Experiences:

“We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.”

Read more on ZDnet, where Foley also discusses what a source in Microsoft told her about the cause of the outage.

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