The Office of the Privacy Commissioner of Canada posted a case summary under “early and resolved cases” that caught my eye:
Web posting that was removed by individual retained by Internet search engine
An individual posted her résumé on a job website. She later had the website remove the information. However, the individual was very surprised when she realized that, even though it was no longer on the job website, her résumé was still searchable via an Internet search engine, which included her address in the online description.
The individual contacted the search engine’s Web administrator several times and asked that it delete all her personal information associated with her résumé posting. The search engine did not comply. She then filed a complaint with our Office.
Our Office dealt directly with the search engine, who then removed the cached copy of the individual’s information from its search results, using its URL removal tool, which is available for use by members of the public.
The complainant was satisfied that the information had been completely removed and we closed her complaint.
The reason the case caught my eye was simple: what government agency in the United States, would do that for an American resident? Yes, maybe the complainant should have figured out the url removal tool, and perhaps the search engine could have been prompter or more helpful in removing the cached copy, but a federal privacy office tried to assist its citizen. What office would an American contact to get help with a privacy complaint like that?