… The Clear program was supposed to make life easier for frequent travelers. Members would simply swipe their Clear card at the program’s airport kiosk, which would then read their biometric data (fingerprint and iris scans) and submit approval for the attending Clear agent to take them through a special, expedited security line. But the company never was able to properly implement that model.
“The death of Clear has little to do with its kiosks and everything to do with everything else,” said airline industry speaker and strategist Steven Frischling.
According to Frischling, the kiosk component of the process worked fine. But Clear’s original model was such that registered members would not have to go through many of the usual airport security hassles, such as removing computers from carry-ons and taking off their shoes.
“The technology that they chose did not meet any of the TSA requirements, meaning that Clear travelers that got to the security checkpoint still needed to take their laptop out, still needed to remove their shoes, because you couldn’t integrate Clear into a TSA line,” he said. “So if you had a Clear traveler who purchased Clear to save time, fine, they’re skipping the line, but they’re still going through the same hassles as every other traveler.”
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