Sep 202010
 
 September 20, 2010  Posted by  Non-U.S.

Josh Taylor reports:

Assistant Privacy Commissioner Mark Hummerston has rejected the conclusions of a report into telecommunications privacy complaints handling that found the Office of the Privacy Commissioner lagged behind its counterparts in response times.

The report released earlier this week by the Australian Communications Consumer Action Network (ACCAN) found that the average time for the Office of the Privacy Commissioner to resolve telco consumer complaints was around six months. Meanwhile, spam and Do Not Call register complaints to the Australian Communications and Media Authority took an average of 30 days to resolve, and complaints to the Telecommunications Industry Ombudsman were resolved in 10 days on average.

Hummerston said that the report didn’t distinguish between the types of complaints received by the different authorities, stating that the office was bound to only deal with complaints that fell under the Privacy Act.

Read more on ZDNet (AU)

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