Communications privacy complaints: in search of the right path
Chris Connolly and David Vaile
University of New South Wales Faculty of Law Research Series 2010 (Paper 57)
A consumer research report by the Cyberspace Law and Policy Centre, UNSW
Supported by a grant from the Australian Communications Consumer Action Network (ACCAN)
This report, supported by ACCAN the peak communications consumer organisation, is based on interviews, surveys and data analysis about the complaint handling processes of three regulators, Australian Communications and Media Authority, Telecommunications Industry Ombudsman and Australian Privacy Commissioners Ofﬁce when dealing with privacy complaints in the communications sector. Observations are made in relation eg range of remedies actually used, focus on consumer requirements, information given about the process, and length of process, and coordination between regulators, with recommendations for improvements in relation to deﬁciencies identiﬁed.