Jun 072011
 
 June 7, 2011  Breaches, Court, Featured News

Seen at Courthouse News:

A federal class action claims that American Express routes customers’ calls to foreign call centers without their permission or knowledge, subjecting them to intrusive, warrantless snooping by the U.S. government.

The case is Pickman v. American Express Travel Services and was filed in Superior Court of California in Alameda on June 3.

If I understand the complaint, Pickman argues that on “information and belief,” the federal government is scooping up all data transferred to American Express’s non-U.S. call center personnel during customer interactions, that under U.S. law, there is nothing to stop this widespread surveillance, and that customers are not notified that their data are being sent outside of the U.S., that the data are seized and searched by the federal government or at the very least, are at risk of being searched without Fourth Amendment or constitutional protections. The complaint alleges various violations of California state law.

Is our government scooping up all of our data as it is transferred to outsourced call centers?

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